Digital Marketing Account Manager

Digital Marketing Account Manager  – Agency side (Part-time & full-time opportunities)

Are you a results-driven marketer who loves to help others solve their business problems through marketing solutions? The type of marketer who truly cares about their client’s outcomes? Do you love being able to translate the complicated world of digital marketing into easy to understand information for clients?

We are looking for a Client Success Manager (Account Manager) to join our team at Splice Marketing – Health and Medical Marketing Agency.

As our client success manager, you will contribute to the growth of many health and medical businesses within Australia. You will experience the constant reward of knowing that every day you are indirectly improving people’s lives by helping share the message of health and increasing access to healthcare providers through marketing strategies.  If you share our passion for making a difference with our front line workers, then we are keen to hear from you!

What your professional life looks like as a Client Success Manager at Splice Marketing:

• Managing a portfolio of clients in allied health, the medical sector, SaaS, education and health non-profits and across website projects, branding projects and growth marketing retainers.
• Fulfilling account manager duties including managing and executing all steps of project execution, client liaison, budget management, data analysis and optimisation across digital platforms, conducting monthly report meetings and regular WIP meetings with your clients.
• Providing a remarkable client experience across all interactions (phone, face to face, email, chat, regular client meetings and more) from quick response times, quick check-ins with the client about work completed, ensuring work is delivered on time or ahead of time, results that have the client beaming from ear to ear.
• Proactively growing accounts through owning and developing client relationships and ensuring a great retention rate of your client portfolio
• Providing support to the CEO and CMO where necessary to help with the delivery of tasks or management of project work for their portfolio of clients.
• Supporting our digital team and aiding in the team’s development. You will participate in helping the team meet your client deadlines by offering clear instructions, briefs, direction and feedback.
• Adopting our agile methodology by reviewing our client’s data insights and formulating new strategies to do more of what’s working and stop what’s not working.

We have developed a range of internal processes, resources and have a brilliant team of marketers to help you thrive in your role and offer the best to your clients so you can start this role being confident that you will be fully supported!

You will absolutely thrive in the role if you:

• Are the type of person that can manage multiple priorities while maintaining strict attention to detail from grammar, spelling, accuracy of the information and importantly for us working in the healthcare industry, compliance with healthcare industry regulations (don’t worry, we will train you up on the regulations).
• Have prior experience in an account manager position (min 1.5 years) and supporting the growth of small to medium-sized clients, providing exceptional customer service and a track record in delivering marketing results.
• Are commercial-minded having an in-depth understanding of how business works, including consultative sales process, problem-solving, conflict resolution skills and aligning marketing tactics to achieve and exceed revenue goals.
• Have worked in the healthcare sector previously in a similar role (desirable, not mandatory).

You’ll love the little extra perks that we offer including:

• Ongoing professional development. We take training very seriously and will provide you with the best training to give you the knowledge and confidence to succeed and thrive.
• Great working conditions. You will work alongside a group of friendly, collaborative, fun and extremely knowledgeable marketing professionals.
• Birthday Bonus – never work another Birthday. Enjoy a paid day off on us!
• Free parking.

About the agency you’ll be joining, Splice Marketing:

We are Splice Marketing, one of Australia’s most in-demand health and medical marketing agencies. We are a team of high-performing online marketing and growth experts, proudly supporting everyone from the local doctor, to the multi-practice allied or GP clinics, surgeons and medical professionals of all specialties, hospitals and medical device companies. Our reward is supporting the growth of practices through client numbers and knowing we are indirectly saving lives by sharing the right health information to the right person via digital marketing.