Council’s Intelligent Connection: MBRC Request App

Moreton Bay Regional Council is one of the first local governments in Australia, to use artificial intelligence to improve its service and expediency when responding to customers who report matters through the MBRC Request app.

Spokesperson for Information Technology Councillor Matt Constance said the overhaul to the existing app was the latest initiative from Council following the launch of its new website in February 2019.

“It’s important when residents need to raise a matter with Council, they can do with ease and get results fast so these improvements are a testament to that,” Cr Constance said.

“We live in a big region and in the wake of destructive storm events recently and over the years, it has never been more important for local residents to let Council know about the things that need attention in their neighbourhood.

The app includes new features including:
– Push notifications – updates users on the status of their request in real time.
– Artificial Intelligence – enable service requests to go directly from a customer to the relevant work team without manual intervention (saving time and resources).
– Service requests can now be managed and submitted to relevant work teams 24/7.
– The app will geo-tag the location based on the photograph, rather than location of submission. This allows you to take the photo and submit later from a different location.
Modern look and feel
– It doesn’t need to be an emergency to use the MBRC Request app, but the sooner Council’s work crews know about an issue, the sooner they can respond.

“So it might be a pothole, a fallen tree, vandalism, an animal management matter, or a missed bin collection – with MBRC Request you can report the how, when and where to Council within seconds.

“MBRC Request is part of your Council’s commitment to making the Moreton Bay Region an even better place to live, work and play and enhance our region’s digital capabilities.

“The App provides an efficient way of connecting with Council and complements our traditional Call Centre, Customer service desk, email and councillor contacts points with our community by being available 24 hours a day, every day of the year.”

iPhone and Android users can download the free MBRC Request app from the App Store and Google Play by tapping MBRC request into the store search window.

The initiative received grant support from the Federal Government Smart Cities and Suburbs Program.

More information on Council’s mobile applications head to: https://www.moretonbay.qld.gov.au/Contact/Mobile-Apps