Half of Guide Dog Handlers Refused Entry or Service

According to a new national user survey, 1 in 2 Guide Dog handlers are still being refused access to businesses and transport services when accompanied by their Guide Dogs.

Guide Dogs Queensland Chief Executive Officer Michael Kightley said public education and greater accountability by service providers to educate their staff is key to making a positive change.

“Some handlers continue to face barriers when going about their daily lives – it’s time-consuming, frustrating and embarrassing for the individual involved, especially when in company,” Mr Kightley said.

In Queensland, a Guide Dog in harness or in a recognised training coat is legally allowed to enter all publicly accessible places and transport services. It is an offence under the Guide, Hearing and Assistance Dogs Act 2009 to deny or charge a fee for entry.